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Building Customer Relationships |
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Phone: 647-236-3222
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Messenger
(Enter e-mail below in IM) |
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Contact@ VirtualVantage.ca |
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PRESENCE AWARENESS
Ü A customer has a critical issue which must be resolved. They need to get in touch with a technical specialist immediately….. Ü A prospect is reviewing products on your web site. They want to speak to a customer service representative right away to clarify a question and place an order….. Ü You’re in the middle of a budget planning meeting and you need critical information from the finance team to resolve a problem…. Ü You are about to go into an important sales meeting with a client and you need detailed information on a price quote, but you keep getting bounced to voice mail - time is running out…..
Sound familiar?.......What if employees, customers and suppliers/partners knew in advance exactly who was available and could connect with them instantly!
This is the power of presence awareness, a feature that is not only ready “out of the box” but can also be readily implemented into virtually any internet/intranet application.
Presence awareness people maximize their time. They can control their online availability by telling colleagues, customers and suppliers/partners how to—or not to—contact them. If a manager is drafting an important proposal, she can indicate she doesn’t want to be interrupted using a default or custom away message or using the do not disturb message. When she’s ready to accept instant messages again, she can indicate that she’s active with a single mouse click. Knowing how a person is connected to instant messaging also helps users communicate more efficiently. Presence awareness shows how users are connected to instant messaging—at their desks or through mobile devices like phones or personal digital assistants (PDAs). If an employee in the office can see that a coworker he needs to reach is available via a mobile phone, the in-office employee can ask easy-to-answer, yes-or-no questions. Helping the mobile user to avoid typing lengthy answers through the phone keypad.
To learn more about the potential applications for Instant Messaging and Web Conferencing, follow the links on the right, or click on the Web Conference with us Now! link to sample a live version in action.
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Presence Awareness facilitates communication between colleagues, customers and suppliers—it tells them who is available and can be contacted via the instant messaging facility |
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Integrating presence awareness with business applications and processes can also maximize employees’ time on the job, cutting extra steps from everyday tasks. Users can see who’s available and initiate an instant messaging session or Web conference directly from another application. For example, your corporate IT manager in Waterloo gets an automatic e-mail message indicating that a server in the corporate office has crashed, affecting the entire company’s accounting system. He can immediately see which IT managers around the country are available online to discuss disaster recovery plans and initiate an impromptu Web conference directly from the e-mail client. Without wasting time toggling to the instant messaging client and scheduling a meeting that won’t occur until 30 minutes later. Your IT team can quickly discuss and implement a fix plan before the outage negatively impacts nationwide productivity.
Using Lotus Instant Messaging and Web Conferencing software, your employees can make efficient use of their work time, more easily sharing each other’s knowledge and insight. They always have instant access to the people they need through instant messaging and presence awareness. They can converse in real time. See who’s available and how they’re connected. And chat or conduct a Web conference from virtually any integrated application. So employees can focus on remaining productive—not searching for people. |
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For more information….
To learn more about the potential applications for Instant Messaging and Web Conferencing, follow the links on the right, or click on the Web Conference with us Now! link to sample a live version in action.
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Product Detail: |
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Web Conferencing |