Building Customer Relationships

 

Phone: 647-236-3222

 

 

 

  

 

 Messenger

 

 (Enter e-mail below  in IM)

  Contact@

      VirtualVantage.ca

Send E-mail

Our Partners

 

The internet has changed the way we do business forever. No longer dependent upon, and restricted by, bricks and mortar facilities, companies strive to become more competitive and deliver increased value at decreased cost. “Just in time” behaviour is now an essential ingredient to any business relationship.

 

At VirtualVantage, we embrace the “virtual” capabilities and opportunities afforded by today’s dynamic technological environment and leverage our partner relationships to bring you the additional resources you need when and where you need them. Our partners have been selected on the basis of value, support and delivery capability as well as leadership in their respective field.  Using this virtual workforce model, we are able to quickly expand to meet client demands while eliminating unnecessary costs.  We pass on the resulting savings directly to you in the form of highly competitive rates for our products and services than would otherwise be possible.

 

We encourage you to compare our capabilities, approach, and cost-to-value with other organizations. We’re confident you’ll quickly see the VirtualVantage to your organization.

 

 

About Us

A CRM Consultant with over 25 years of Information Technology experience in Application Development, Sales Management and Customer Service/Support to put to work for your business

Our Mission

 

 

 

To deliver productivity solutions using e-business technologies which enhance our clients capabilities to service their internal and external customers and maintain a competitive advantage in their industry.

 

 

 

Our Solutions

 

VirtualVantage prides itself in understanding the unique needs of Small and Medium Business (SMB).  From 5 to 500 employees, our solutions are specifically tailored to meet the requirements of the SMB community.

 

Specializing in Customer Relationship Management, Sales Automation, Web Conferencing and Team WorkPlaces, V@ntage Solutions bring together best of breed applications into an integrated e-Productivity suite of products.

 

V@ntage Solutions provide your sales, marketing, customer service and associated support personnel the essential e-business tools they need to deliver outstanding customer service and secure that essential competitive advantage. Beyond the traditional internet/intranet and office automation capabilities, we offer clients e-Productivity consulting and end-to-end implementation and support, including:

 

Ü CRM and Sales Automation assessments, consulting and implementation services

Ü Complete Hardware and Software procurement and installation

Ü Integration services for ACCPAC CRM, Sales Team, Web Conferencing, DB2, Lotus WorkPlace, Sametime and QuickPlace, MS Windows Small Business Server and XP desktop solutions

Ü Training services for a wide range of popular office automation software and related tools using traditional classroom methods or web conferencing capabilities

Ü Contracted services for Customer Service and Support Specialists

Ü CRM data input and conversion capabilities to get clients up and running quickly

Ü On Site deployment and a wide range of flexible hosting options to meet your specific requirements

 

Our People

 

 

Joe Facchini, Principal

 

Mr. Facchini began his career as a Programmer/Analyst in Ottawa, Canada for a major international Information Technology and Services company. Returning to Toronto, Ontario, he led the Consulting, Application Development and Systems Engineering Division of the organization in the central region. An early advocate of UNIX technology, he joined the Marketing Division to promote awareness and adoption of this operating environment within the business community. Mr. Facchini was instrumental in creating the first UNIX user group in Canada, bringing together colleagues from various companies and backgrounds, competitors and partners alike.

 

Following a successful marketing and business development career, he moved to a sales function where he won a number of local and international awards as an individual contributor and National Sales Manager throughout the next 15 years. He has held sales management positions in a number of the industry’s most prestigious and well known IT companies throughout this period, including NCR, AT&T and IBM. His sales experience includes both direct and channel responsibilities and has served in regional, national and international sales roles.

 

His background includes a  wide variety of CRM and associated sales and customer service tools. He is trained in a number of sales and customer service methodologies including:

 

             * Eagle Account Management

             * Customer Focused Business Model

             * Miller Heiman Strategic Selling

             * SPI Solution Selling

 

As an independent consultant, Mr. Facchini began his work with the Internet in 1995, forming the Information & Technology Solutions Group (ITSG) which assisted clients in understanding the impact of the technology to their business. He published a white paper on the subject in 1996.

 

After a 7 year sales and management career at IBM’s Software Division working with Small and Medium Business (SMB) clients and partners, he returned to his active consulting practice in 2003, evolving ITSG into the present day VirtualVantage Corporation.  

 

With over 25 years of experience in Consulting, Information Technology, Sales, Marketing and Customer Service, Mr. Facchini leads the VirtualVantage team to deliver solutions focused on CRM, Sales Automation, Web Conferencing and Team Collaboration. His background provides clients the capability of drawing upon real world experience with first hand knowledge and “lessons learned” in Sales, Marketing and Customer Service from industry leaders and technology companies.

 

“Sales, marketing and customer service are the major underpinnings of any organization. Yet, too often they operate as separate entities with their own individual data sets or spreadsheets and underlying processes to manage  customer contact and new business activities — they become individual islands of information. This leads to poor customer response, lost opportunities,  and eventually, lost business.

 

Our mission is to empower SMB’s with the tools they need to remain competitive and deliver superior customer service — and at a price point which makes e-Productivity a viable and affordable course of action. Large, Enterprise companies have had these tools for years. With recent advances in hardware and software technology, SMB’s of all sizes now have the ability to take advantage of these very same tools to win the competitive battle.

 

It’s no longer a question of whether or not SMB’s should implement customer management solutions…..it’s only a matter deciding whether they lead, follow or get out of the way of the competition. ” 

            

 - Joe Facchini

 

 

Contact Joe Facchini at:      Contact@VirtualVantage.ca